Terms of Service
These terms are an agreement between Tellcase LLC (“Tellcase,” “we,” “us”) and the organization that signs up for Tellcase (“you”). By creating an account or using Tellcase, you agree to them. If you sign up on behalf of an organization, you confirm you’re allowed to accept these terms for it.
1. What Tellcase is
Tellcase is software for building touchscreen interactives and playing them on kiosks, on your website, or from offline packages. It includes the editor at app.tellcase.com, the kiosk player, offline packages, and related support (together, “the Service”).
2. Your account
You’re responsible for your account, the people you invite to it, and keeping sign-in details safe. Tell us right away if you think your account has been used without permission. You must give accurate account and billing information.
3. Free trial
New accounts on Starter or Pro start with a 14-day free trial. When the trial ends, you can choose a paid plan. If you don’t, editing pauses until you do.
4. Monthly and yearly plans
Starter and Pro are billed monthly or yearly in advance and renew automatically until you cancel. You can cancel at any time, and your plan stays active until the end of the period you’ve paid for. We don’t refund partial periods. If a payment fails or a plan ends, editing pauses, but kiosks keep playing the last published version of your interactives. Plan limits, such as the number of kiosks, are shown on our pricing page and in the editor.
5. Tellcase Lifetime
Tellcase Lifetime is a one-time purchase for one organization. It includes:
- A permanent license to run the interactives you build, on up to 5 kiosks plus any extra kiosks you buy, online or fully offline
- Every template, plus new templates released during your first 3 years
- 3 years of cloud editing, updates, and support, starting on the purchase date
After those 3 years, you can add the optional yearly care plan to keep cloud editing, new templates, and support. Without it, your kiosks keep playing your interactives exactly as they are, and cloud editing pauses. Extra kiosks are a one-time purchase each. If Lifetime isn’t right for you, ask within 30 days of purchase for a full refund.
“Permanent” means for as long as you use the interactives yourself, and it can’t be transferred to another organization without our written OK. It is a license to use the software, not a sale of the software itself.
6. Prices and taxes
Prices are in US dollars and shown on our pricing page. We may change prices for future renewals with at least 30 days’ notice. A change never affects a Lifetime purchase you’ve already made. You’re responsible for any taxes that apply, other than taxes on our income.
7. Your content
You own everything you upload or create in Tellcase, including text, photos, video, and leads (“Your Content”). You give us permission to host, copy, process, and display Your Content only as needed to run the Service for you. You confirm you have the rights to Your Content, including permission to use any photos, names, and likenesses, and that it doesn’t break the law or anyone’s rights.
You can download your leads at any time. If you close your account, you can ask for a copy of Your Content first.
8. Leads and visitor information
If you collect leads, you decide what to collect and how to use it. You’re responsible for telling visitors how their information will be used, getting any permission the law requires, and following the laws that apply to you, including email marketing laws. Don’t use lead forms to collect information from children under 13 or sensitive information such as health or financial details. We handle visitor information as described in our Privacy Policy.
9. Acceptable use
You agree not to:
- Break the law, or upload content that is unlawful, harmful, or infringes anyone’s rights
- Try to get into accounts, systems, or data you’re not allowed to access
- Interfere with or overload the Service, or get around plan limits
- Copy, resell, or reverse-engineer the Service, except as these terms allow or the law permits
We may suspend an account that breaks these rules or puts the Service or others at risk. We’ll tell you why, unless the law or a security problem stops us.
10. Our responsibilities
We work to keep Tellcase running and your content safe, including nightly backups. We may update or improve the Service. We won’t remove a core feature you’ve paid for without notice. Support is by our contact form during normal business hours (Eastern Time).
11. Hardware and third-party services
Screens, computers, mounts, and internet service aren’t part of the Service unless we agree in writing. We’re not responsible for hardware or third-party services, such as your network or payment provider.
12. Warranty disclaimer
Apart from what these terms promise, the Service is provided “as is.” To the extent the law allows, we disclaim all other warranties, including fitness for a particular purpose and uninterrupted or error-free operation.
13. Limit of liability
To the extent the law allows, neither of us is liable for indirect, incidental, special, or consequential damages, or lost profits or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. For Tellcase Lifetime, that is the amount you paid for Lifetime.
14. Ending the agreement
You can close your account at any time. We may end these terms if you seriously break them and don’t fix the problem within 15 days of our notice. Sections that by their nature should continue, such as ownership, payment owed, disclaimers, and limits of liability, continue after the agreement ends.
15. Changes to these terms
We may update these terms. If a change is important, we’ll tell account owners at least 30 days before it takes effect. Using Tellcase after that means you accept the new terms.
16. General
These terms are governed by the laws of the State of Ohio, and any dispute will be handled in the state or federal courts in Montgomery County, Ohio. If part of these terms can’t be enforced, the rest still applies. These terms, plus any order or quote we both sign, are the whole agreement between us.
Contact
Tellcase LLC, 6545 Market Ave. North, Ste 100, Canton, Ohio 44721. Reach us through our contact form.