What happens in 5 or 10 years
An interactive exhibit should outlast the software budget that paid for it. Before you commit a gallery or a lobby to Tellcase, here is what happens over the long run, in plain terms.
Your content stays yours
You own everything you upload or create in Tellcase: text, photos, video, and leads. That is in section 7 of our Terms of Service. We use it only to run Tellcase for you.
- Leads download as a spreadsheet (CSV) whenever you like.
- Any interactive can be downloaded as an offline package: a folder with its text and photos that plays on a computer with no internet.
If a monthly or yearly plan ends
Nothing you built is deleted when a plan ends. Your plan stays on through the period you paid for. After that, editing pauses, and kiosks and website embeds keep playing for 30 more days before they pause. Offline packages play until the date in their README, which can be up to 90 days after they last heard from Tellcase. Choose a plan again and everything picks up where you left off.
Your content is only deleted if you close your account. Then we delete it within 30 days, and backup copies roll off within 90 days. The details are in our Privacy Policy.
If you buy Tellcase Lifetime
Tellcase Lifetime is a one-time purchase. Your kiosks keep playing your interactives for good, online or fully offline, even if you never pay us again. The first 3 years include cloud editing, updates, new templates, and support. After that, the care plan is optional at $790 a year. Skip it and your kiosks keep playing exactly as they are, while cloud editing pauses. See Pricing for what each plan includes.
Hardware you can replace
Tellcase runs on ordinary hardware: a Mac mini from 2018 or later, a Windows 11-capable PC, a BrightSign player, or an iPad for small countertop kiosks. Nothing is tied to one device. When a computer or screen wears out, set up a new one with the kiosk setup guide and it plays the same interactive.
Built to keep running
- Connected kiosks keep playing when the network drops. Once a kiosk has your interactive, a Wi-Fi outage doesn’t stop it, and changes arrive when the connection is back.
- Offline kiosks never need the internet. Update them by copying a new package from a USB stick.
- Your content is backed up every night to a separate, off-site backup service.
- Updates reach kiosks on their own. When you publish a change, kiosks pick it up within a few minutes and wait for visitors to walk away before they refresh.
Help when you need it
Support is by our contact form and the chat on this site, Monday to Friday, 9 am to 5 pm Eastern. We reply within one business day, and the same business day when a kiosk is down on Pro or Lifetime whenever we can. Everything is in writing, so the answer is there when the next person on your team needs it.
Questions
If something here doesn’t answer what your board or purchasing office needs to know, send us a note and we’ll answer it in writing.